FAQ

  • STATEMENT ON CORONAVIRUS (COVID-19)

    The health and safety of ReliaCar Limousine‚Äôs  passengers, employees and corporate partners are our highest priority. As new cases of COVID-19 continue to be reported in MN and throughout the country, we are taking steps to proactively safeguard our operations. ALL DRIVERS ARE WEARING MASKS AND THEY SANITIZE EVERY SURFACE BEFORE AND AFTER ANY OCCUPANCY. YOUR SAFETY IS OUR NUMBER ONE CONCERN.

    The most important thing individuals can do is to educate themselves on the risk and how to protect themselves and others. The CDC, WHO and other institutions recommend the following basic practices:

    • Stay home if you are sick
    • Avoid interaction with individuals exhibiting symptoms
    • Wash your hands frequently for 20 seconds at a time
    • Avoid touching your face, especially with unwashed hands
    • Cover your nose and mouth with a tissue while sneezing or coughing

    More detailed information from the CDC can be found here: https://www.cdc.gov/coronavirus/2019-ncov/downloads/2019-ncov-factsheet.pdf.

    ReliaCar encourages passengers and drivers to minimize physical contact such as shaking hands and passing items like business cards. We are also removing items such as reading materials from our vehicles that may be touched by multiple passengers.

    Our vehicle cleaning standards have always been well above industry standards, and we are raising these standards even further during this time. Detailers are giving full attention to every vehicle, using industrial-grade cleaner and following established protocols to make sure every surface is properly disinfected. However, as our vehicles do have different groups of passengers getting on and off throughout the day, passengers are advised to treat the vehicles as public spaces and to take all the precautions they would normally take.

    ReliaCar will make every effort to maintain our usual high level of service, but as the virus spreads throughout the region, we will be affected as much as any other organization. We advise our shuttle clients, if they have not already done so, to factor the possibility of reduced shuttle service into their attendance policies for employees, students and others dependent on shuttle transportation. In the event that a reduction in service cannot be avoided, we will communicate fully with the client and work to restore full service as promptly as possible.

    We also advise all clients to institute policies, if they have not already done so, encouraging riders to stay home and see a doctor if they are exhibiting any symptoms of illness. This will protect other passengers from the risk of exposure and help us to avoid reductions in service due to driver illness.

    By observing basic hygienic practices and making modest modifications to our routines, we can greatly minimize the impact of COVID-19 and keep things running as normally as possible in the weeks to come. We appreciate the understanding of our clients and partners as we take these measures to enhance the safety of our operations. 

  • What are your rates? Sedan Limo--$10 start, $2.75 per mile, 20% gratuity. SUV- $25 start, $2.75 per mile, 20% gratuity. Tesla Model X- $25 start, $2.75 per mile, 20% gratuity. 10 Passenger Limousine- $125-$150 per hour, 2 hours minimum. 20 Passenger Coach, $125 per hour, 2 hours minimum. 27 Passenger Coach, $125 per hour, 2 hours minimum. 35 Passenger Bus, $150 per hour, 2 hour minimum. 50 Passenger Bus $200 per hour, 2 hour minimum.

 

  • Do you provide a personal driver for all trips in each particular city? Yes, upon request, we can assign a personal driver that will always be assigned to you for all your trips.
  • How far can we book in advance? For airport service, you can book up to 2 hours in advance. For large vehicles or special events, we recommend booking at least a week in advance.
  • What is your cancellation policy? We charge nothing for airport service cancellations up to 2 hours before the requested service. Within 2 hours we charge for the service unless there are extenuating circumstances such as a cancelled flight, an urgent personal matter or wrong information. Our cancellation policy is very lenient and the best in the business.
  • Do you charge any extra fees such as fuel charges, baggage number or time of service? No, we never charge extra fees. The rate you are quoted is the rate you will be charged.

 

What if my question is not answered above? Call us any time and we will help with any question that you have.