ReliaCar Transportation is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the car or limousine caused during the duration of the rental by them or any members of their party. Drug use is prohibited by law. Any fines will be paid for by the customer. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)). Smoking in commercial vehicles is prohibited by Minnesota State Law and is not permitted in ANY of our cars. This is strictly enforced by the driver. Any unusual spill, soiling or damage to the vehicle caused by the passenger(s) will result in a $200 clean-up fee being charged directly to the credit card on file for the trip. ReliaCar Transportation is not responsible for articles left in the vehicle. Vehicles cannot be loaded beyond seating capacity.
Airport arrivals have a 30 minute wait time Grace Period for all Domestic flights and a 45 minute wait time Grace Period for International flights from the official posted arrival time. Any additional wait time will be charged in 15 minutes increments based on the hourly rate for that particular vehicle. For all other reservations, 15 minutes of free wait time is given. Any additional wait time will be charged in 15 minutes increments based on the hourly rate for that particular vehicle. Not responsible for delays or the termination of reservations in winter caused by unsafe road conditions (ie. not salted, accidents, etc.).
All stops must be pre-arranged through Customer Service and will incur additional fees. Last minute stops are still required to be arranged through Customer Service. Charges for stops vary depending on the length and location of the stop. Stops not in route of the originally scheduled transfer require higher fees. This includes picking up additional passengers at other locations. Please speak to a Customer Service representative to pre-arrange any stops you may be aware of prior to pick up, for a discounted rate of these charges. You may also want to consider our hourly transfer rates should you have multiple stops, as they may be better suited to your personal needs.
In the event of a no show by the customer without prior cancellation of at least 2 hours in advance, a no show fee, up to and including the FULL FARE, is required. Exceptions will be made for flight, train, or bus cancellations. Holidays are excluded, all charges and fees including drivers anticipated gratuity are non-refundable for cancellations regarding reservations falling on holidays.